Proof of ID and Address Requirements [Comprehensive Guide]

All Authorised Corporate Service Providers (ACSPs) — including mycompanyregistration and other providers — are legally required to verify Proof of Identity and Proof of Address documents. This is to comply with Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements, and Companies House identity verification rules.

Our free online Proof of ID check makes the process fast, simple, and secure, allowing you to complete verification without unnecessary delays.

In This Article

• To activate your service

• Step-by-step walkthrough

• Failure to submit required documents

• FAQs

Simple Tip: Watch our video guide to see how the online ID check works:
Credas – The Walkthrough

To Activate Your Service

Your service cannot be activated until all required identity documents have been successfully verified.

Using Credas’ digital ID verification software, the process is straightforward. You will need:

• A government-issued photo ID (passport recommended)

• A recent proof of residential address (e.g. utility bill or bank statement)

• A device with a working camera or webcam

During the Verification Process, You Will Be Asked To:

Take a Clear Photo of Your Photo ID

• Accepted documents: Passport (recommended), driving licence, or national identity card

• Upload a photo of the original document only — no scans, screenshots, or photocopies

• Place the ID flat and avoid glare or reflections

• Ensure all details are visible and aligned within the on-screen guidelines

Take a Live Photo of Your Face

• Use a plain background with even lighting

• Align your face with the on-screen guidelines

• Ensure no other people or objects are visible

• Remove glasses, hats, or headwear (unless worn for religious reasons)

Verify Your Residential Address

You must upload or photograph an original paper document or original PDF from the approved list below.

Accepted Proof of Residential Address

• Bank or Building Society Statement

  • Issued within the last 3 months

  • Must show at least 1 month of transactions

  • Not accepted from online-only or digital banks

• Utility Bill (water, gas, electricity, or landline phone)

  • Issued within the last 3 months

• UK Council Tax Bill

  • Current billing period

  • Issued within the last 12 months

• Mortgage Statement

  • Issued within the last 12 months

Address Document Requirements

• Dated within the last 3 months (unless stated otherwise)

• Shows the company officer’s full name and residential address

• Written in English, or accompanied by a certified English translation

Walkthrough

The system may appear slightly different depending on your device, but the steps remain the same.

On the Proof of ID page, you will see the following options:

• “I need to verify ID for someone else”

  • Enter the individual’s email address and they will receive a secure link to complete the ID check

• “I am verifying ID for myself”

  • You will be redirected to the Credas platform to begin verification

Important: Enter your forename and surname exactly as shown on your photo ID. Any mismatch may result in verification failure.

You will then:

1. Enter your current residential address

2. Select your photo ID type (passport recommended)

3. Upload your ID image

4. Take a live facial photo

5. Upload proof of residential address

Once completed, your information is submitted to our verification provider and the check is finalised.

You will receive an email confirmation once your ID has been validated.

Failure to Submit Required Documents

All ID documents must be submitted within 6 weeks of your initial payment.

Failure to provide acceptable documents may result in:

• Your company being reported to Companies House

• Removal of your Registered Office address (if applicable)

• Delay or rejection of company incorporation

If the company has not yet been incorporated, the application cannot be submitted to Companies House without a successful ID check.

FAQs

Will I be notified if my ID verification is successful?

Yes. You will receive an email confirming whether your ID check has been approved or rejected.

Can I incorporate my company without completing ID verification?

No. We cannot submit your company registration until the account holder’s ID has been successfully verified.

Can I use a mobile phone instead of a webcam?

Yes. You can complete verification using a smartphone, laptop, or desktop with a camera.

What if a director or PSC is a company rather than an individual?

You must provide:

• Certificate of incorporation

• Corporate documents showing company number, registered office address, and beneficial owners

I’m based overseas. Can I still use this system?

Yes. Overseas users can complete verification provided they have the required documents and a device with a camera.

What happens if I fail the ID check?

You may be asked to provide certified or notarised documents, depending on your location.
For assistance, contact our Compliance Team at:
📧 id-check@mycompanyregistration.com

Do I need to complete the ID check more than once?

No. If you are both the account holder and company officer, you only need to complete the check once, provided your name and date of birth match exactly.

How often will I need to provide ID documents?

Ongoing compliance checks are legally required. You may need to re-verify if:

• Your passport expires

• Your residential address changes

• Documents on file are older than 3 years

I encountered an error during verification. What should I do?

If you experience technical issues, email our Compliance Team at:
📧 id-check@mycompanyregistration.com
Include screenshots and a brief description of the issue.